Terms & Conditions

By making a booking with our shuttle service, you agree to the following terms and conditions:

1. Bookings

• All bookings must be made in advance and are subject to vehicle availability.
• A booking is only confirmed once you receive written confirmation from us.
• Customers are responsible for providing accurate passenger details, pickup and drop-off locations, dates, times, and contact information.

2. Payment

• Payment is required as agreed at the time of booking.
• We reserve the right to request a deposit or full payment before the service is provided.
• Outstanding balances must be settled before or on the day of travel unless otherwise agreed.

3. Cancellations & Refunds

• Cancellations made at least 24 hours before the scheduled pickup may qualify for a full or partial refund, subject to our cancellation policy.
• Cancellations made less than 24 hours before the scheduled pickup may be non-refundable.
• No refunds will be issued for no-shows.

4. Delays & Waiting Time

• Customers must be ready at the agreed pickup location and time.
• A complimentary waiting period of up to 15 minutes is included unless otherwise stated.
• Additional waiting time may incur extra charges.

5. Flight Delays (Airport Transfers)

• For airport pickups, flight arrival times will be monitored where flight details are provided.
• We will make reasonable efforts to accommodate flight delays at no additional charge where possible.

6. Passenger Responsibilities

• Passengers must wear seatbelts at all times while the vehicle is in motion.
• Passengers must behave respectfully toward the driver and other passengers.
• Smoking, vaping, and the consumption of illegal substances are strictly prohibited in the vehicle.
• Any damage caused by a passenger will be charged to the person who made the booking.

7. Luggage

• Standard luggage is included within the vehicle’s capacity.
• Customers must inform us in advance if travelling with oversized luggage, sports equipment, wheelchairs, or other special items.
• We are not liable for loss or damage to luggage unless caused by our proven negligence.

8. Child Safety

• Child seats are available upon request, subject to availability.
• Customers must request child seats at the time of booking.
• Parents or guardians are responsible for ensuring the correct child seat requirements are communicated.

9. Changes to Bookings

• Requests to amend bookings are subject to availability.
• Additional charges may apply if the booking changes significantly.

10. Service Interruptions

• While we strive to operate on schedule, we are not liable for delays caused by traffic, road closures, adverse weather, vehicle breakdowns, accidents, or other circumstances beyond our reasonable control.
• We will make every reasonable effort to minimize any disruption.

11. Right to Refuse Service

• We reserve the right to refuse or terminate service if a passenger is intoxicated, abusive, violent, or poses a risk to the safety of the driver, vehicle, or other passengers.

12. Lost Property

• Items left in the vehicle will be stored for a reasonable period if found.
• Customers are responsible for arranging collection or delivery of lost property.
• We are not responsible for items left behind.

13. Liability

• Our liability is limited to the value of the booked shuttle service.
• We are not responsible for indirect or consequential losses, including missed flights, appointments, or business opportunities due to unforeseen delays.

14. Privacy

• Personal information collected during the booking process will be used solely to provide the requested service and will be handled in accordance with applicable privacy laws.

15. Acceptance

• By confirming a booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.